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P: 01543 415223

At A Glance

Rosemary Lodge is owned and operated by Abivue Limited.

Healthwatch Staffordshire

Director, Management and Care Staff

  • The company is directed by Susan Angenent who developed Rosemary Lodge and has been actively involved since 1990.
  • Operations are managed by registered Care Manager, Jane Evans who is supported by Deputy Manager, John Robinson.
  • The Home employs a team of Senior Care professionals together with a full complement of Carers.
  • QCF training – over 70% of staff having achieved a QCF qualification of Level 2 and above.
  • Staff also undertake additional training in Mental Health Awareness which includes Dementia training.
  • Our trained housekeepers are a committed team that adheres to our high standards of cleanliness.

Ethics

  • Value every Resident who comes to live at our Home.
  • Assure them they will be treated with respect and dignity.
  • Enable each individual to continue living as independently as possible.
  • Extend constant care and support consistent with their needs.

Quality Assurance

  • We are committed to maintaining and improving the quality of our service.
  • We have a comprehensive Quality Policies and Procedures Manual, which is regularly under review and revision.
  • An important part of our approach is to obtain the views of individual Residents together with a monthly “surgery” that allows us to re-appraise our service to Residents.

Complaints Procedure

  • Rosemary Lodge operates a Complaints Procedure that meets the requirements of the Health & Social Care Act 2008.
  • Please see the notice board located in the main corridor for full details of our Complaints Procedure.

Who is welcome?

  • Anyone over 65 years of age can apply*.
  • We also consider married couples or partners who are finding life at home increasingly difficult for various reasons.
  • People who are suffering from loneliness, self-neglect, short-term memory loss, or simply struggling to deal with everyday life without assistance.

*Please note nursing care is not available.

How do you apply?

  • First, we invite the prospective Resident and their family to visit and view the home.
  • Then they discuss with the Care Manager how they see their future care needs.
  • The Care Manager assesses the suitability of Rosemary Lodge to meet the resident’s specific needs.
  • Should both parties agree the Home is suitable, a comprehensive Care Plan is developed.
  • The Plan will cover any risks to which the Residents or staff may be exposed.
  • It also considers which outside health professionals such as a Physiotherapist, or an Occupational Therapist will or might be needed.

What happens next?

  • When people move in they have one month to decide whether our Home is best suited for them.
  • Equally, it allows the staff at the home the opportunity to get to know the individual and their families and to ensure that the Lodge is delivering the correct care required.
  • At this point, the Resident and family can decide to continue or terminate the Agreement.

Accommodation details

  • Rosemary Lodge is registered with the CQC, (Care Quality Commission).
  • The Home accommodates a maximum of 32 residents.
  • There are 26 single rooms, all en-suite; two double en-suite rooms and one larger suite for single or double occupancy.
  • A further bathroom with a specialised bath hoist and two shower rooms are available.
  • Each bedroom is interior decorated and furnished to a high standard of décor and comfort.
  • Every room includes an electric profile bed for maximum support and enhanced sleep quality.
  • Residents are encouraged to bring some possessions with them to personalise their living accommodation.

Safety

  • A call-bell system is operated throughout the home: in the bedrooms; en-suites; corridors; and lounges, so that at any time, staff are at hand.
  • All furniture and furnishings comply with the standards laid down in the Care Standards Act.
  • Fire Compliance, is strictly followed with regular visits by the Fire Liaison Officer.
  • Staff participates in full fire safety training and fire evacuation procedures regularly.

Recreation

  • There are several lounges where Residents can read, watch TV or listen to music at their leisure.
  • There is also a sunny conservatory for residents to enjoy the views of the garden, terrace, and fountain and take their preferred refreshments.
  • Families and visitors are welcome to join them at any time within legal parameters.
  • A professional in-house Hair and Beauty salon offers residents beauty treatments.
  • Public and private transport services to Lichfield are easily available to residents, the local bus stops directly outside the home.